Auth Code Flow credentials are available only to our Software Provider/ 3rd party clients. Please contact your account manager to discuss if this option is right for your business needs.

Currently, we do not offer integration with emerging CRMs. However, we are always open to exploring future opportunities. Please feel free to contact us at salessupport@centraldispatch.com for more information. Thank you for your understanding!

Refresh token last for a long period of time (years); access tokens expire after 30 minutes

As stated in your onboarding email, the UI is limited in the test marketplace. You may not be able to view any listings or complete any dispatches through the UI. However, you can accept a dispatch as your test carrier if you’ve received test carrier credentials. Please refer to your onboarding email for more details.

We currently do not have a testing limit. However, you will not be able to post or dispatch in the Public Marketplace until you have completed your testing and notified the datasyndicationsupport@centraldispatch.com inbox that you’re ready for production credentials.

Please email us at datasyndicationsupport@centraldispatch.com, and we’ll be happy to reset and resend your test account invite.

This error typically means one of two things:

• You're trying to post to a marketplace you’re not authorized to access. During testing, you can only post to your assigned test marketplace—not the Public marketplace (ID: 10000) or others.
• The marketplace parameters in your request are incorrect or missing. Be sure to include the correct test marketplace ID in your request payload.

You can use the ‘ShipperOrderID’ field.

The rate limit is 100 requests per minute. This limit cannot be changed at this time.

Yes, reposting the same listing will count as a new listing against your quota limit, as it will have a new 30-day expiration date.

Yes, adding a vehicle or making any changes to the vehicles (e.g., Year/Make/Model or VIN) on your listings will count towards your vehicle quota.

The ShipperID field is used to identify which account created the listing. It should be automatically added to the request based on the Bearer Token of the caller.

ESTIMATED_PICKUP, ESTIMATED_DROPOFF, ACTUAL_PICKUP, and ACTUAL_DROPOFF

Archiving a dispatch via API is not currently supported. You can archive dispatches once they are delivered or canceled through the user interface (UI).

To reassign a dispatched job:

1. Use the 'Cancel Dispatch' endpoint to cancel the existing dispatch.
2. Call the 'Create Dispatch from Canceled' endpoint, pass the previous dispatch ID and specify the new carrier ID.

Note: This avoids duplicated counting.

We are working to improve our API to UI mapping. Currently, the expected API values are provided on the left, and how they display in the UI is on the right:

• NOT_SIGNED = "Not Signed"
• PENDING_PICKUP = "Dispatched"
• PENDING_DELIVERY = "Picked Up"
• DELIVERED = "Delivered"
• CANCELED = "Canceled"
• DECLINED = "Declined"

The Get User and Get User mine are used by both shippers and carriers. The Get User endpoint was created to ensure the HREF return URL within the Get User mine endpoint works as expected for one single user. They both return the same data EXCEPT the Get User Mine endpoint also returns the 'role' for a user.

Currently, the system responds with both shipper and carrier types. We are considering this as an enhancement for future releases.

This usually means you're trying to retrieve data for a carrier that isn’t available in your test environment. Only your Test Carrier is accessible in the test marketplace. Requests for any other carrier will return a 404 error.

Yes, you may still receive email notifications for Dispatches & Listings updates.

To retrieve pricing data similar to the data from Price Check Plus, you need to subscribe to our Market Intelligence API. This API is available at an additional cost, separate from your Core or Premium package pricing. For more details, please contact our support team at datasyndicationsupport@centraldispatch.com.

No, the Market Intelligence API does not filter data based on Dispatch status. It will return data from various statuses, not just 'Delivered.'

Common causes include:

• The vehicle year is before 1981 (not supported).
• The Year/Make/Model (Y/M/M) doesn't exactly match the manufacturer's naming.
• The VIN is invalid or incorrectly formatted.